Refund Policy
At Mosaic Picnic, we want you to love your purchase. If you’re not completely satisfied, we’re here to help!
Returns and Refunds
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Eligibility: Items must be returned in their original condition and packaging within 30 days of delivery to qualify for a refund.
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Exclusions: Custom orders and digital products are not eligible for returns or refunds.
How to Return an Item
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Email us at mosaicpicnic@gmail.com with your order number and a brief description of the issue.
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Once approved, ship the item back to the address provided.
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The buyer is responsible for return shipping costs.
Refund Process
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Refunds will be issued to your original payment method once we receive and inspect the returned item.
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Please allow 7-10 business days for the refund to process.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we’ll work with you to make it right.
Contact Us
If you have any questions about returns or refunds, don’t hesitate to reach out to us at mosaicpicnic@gmail.com
Thank you for supporting Mosaic Picnic!